Philadelphia American Life (New Era Life)

Contact Directory

Broker Support

• Phone: +1 (800) 554-0092​

​

AGENT SERVICES HOTLINE

• Phone: +1 (888) 392-0451

​​

Health Mandatory Interview

• Phone: +1 (855) 430-3656

​

Customer Service

• First Health Network: +1 (800) 226-5116

• Phone: +1 (888) 748-3040

• Email: customeradvocate@neweralife.com

• Note: Spanish-speaking representatives are available through this email.

• Instruction: Select option #3 when calling.

CLAIMS ASSISTANCE

• agentclaimsupport@neweralife.com
  

​

Policyholder Service

• Email: policyholderservice@neweralife.com

• Subject: U65 Policyholder Portal questions

• Phone: +1 (888) 748-3040, Ext. 7445

​

Health Underwriting

• Email: healthunderwriting@neweralife.com

• Subject: U65 New Business / Underwriting

• Phone: +1 (888) 748-3040, Ext. 1199

​

Healthcare PAL’s

• Email: customeradvocate@neweralife.com

• Phone: +1 (888) 748-3040, Ext. 1317

​

Agent Portal Support

• Phone: +1 (888) 394-0451

• Subject: Assistance with Agent Portal Registration, Sign-In, or Navigation

​

Date of Birth (DOB) Corrections

• Instruction: If you need to correct a date of birth on an application, please send an email to both:
  healthunderwriting@neweralife.com
  policyholderservice@neweralife.com

​

Executive Contact

Lucia Sanchez

• Title: 2nd Vice President – Hispanic Market

• Email: lsanchez@neweralife.com

• Company: Philadelphia American Life Insurance

​