Have a question or need help? Call us using the below telephone number for your plan and we’ll get back to you. You can also reach out via mail, using our physical address below. Our team is ready to help you with any questions or inquiries!

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BROKER SUPPORT

Also assist with placing your order. 
You can find our Provider/Pharmacy Directory, Formulary, ANOC and EOC under Medicare Member Resources on our website: https://www.christushealthplan.org/get-coverage/medicare

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IMPORTANT NOTE:

For faster response, please send all contracting-related inquiries to healthplanbrokercontracting@christushealth.org. For all commission inquiries, please email commissioninquiry@christushealth.org. For all broker portal issues, agent appointment status, application status, agent release inquiry, etc. please email TXBrokerSupport@christushealth.org. You may also call the Broker Support Team directly at 833.889.4357(HELP)

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Mailing Address

CHRISTUS Health Plan
919 Hidden Ridge Drive
Irving, TX 75038

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Broker portal issues and commissions

Please send an email to: TXBrokerSupport@christushealth.org

You may also call the Broker Support Team directly at 833.889.4357(HELP)

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MARKETING MATERIALS

Such enrollment kits, brochures, consent to contact cards are available to order at:
Email: TXbrokersupport@christushealth.org

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Important Numbers for Members

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Current members can switch primary care providers or order a replacement ID card by calling:

• Individuals & Families: 1-855-935-0925

• Medicare Advantage: 1-833-360-1341

• US Family Health Plan: 1-866-406-3637

Member Services Email: CHRISTUS.HP.MemberService.Inquiry@christushealth.org

Member Services Fax: 210-766-8851

If you’re hard of hearing, you can call: 711

For medical questions, call a registered nurse any time, day or night:

• Health Insurance Exchange Plans: 1-844-581-3175

• Medicare Advantage: 1-844-581-3174

• US Family Health Plan: 1-800-455-9355​

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CHRISTUS

Health Plan | 5101 N. O’Connor. | Irving, TX 75039
Phone: 833.889.4357 (HELP) M-F 8am-4:30pm cst. |  Website: www.christushealthplan.org

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Important Contact Information for Providers

• Phone: 1-844-282-3100

• Email: CHP.networkdevelopment@christushealth.org

• Fax: 469-282-3012

Hours

Health Insurance Exchange: 8 a.m. to 5 p.m., local time, Mon. – Fri.
Medicare Advantage: 8 a.m. to 8 p.m., local time, 7 days a week, Oct. 1 – Mar. 31; and 8 a.m. to 8 p.m., local time, Mon. – Fri.
USFHP: 8 a.m. to 5 p.m., Mon. – Fri.